Living abroad
Every hospital you have used, in one record.
In private care abroad, each hospital and clinic keeps its own notes, and none of them talk to each other. We gather them all, from every country, keep them current, and have them ready for the next doctor, the next move and the next insurance claim.
Sound familiar?
A new clinic, starting from nothing
You explain your history again, from memory, to a doctor who cannot see the scan you had in another city.
A summary, not your record
Ask a hospital in Thailand, Indonesia or the UAE for your records and you usually get a short summary. The full chart has to be asked for by name.
An insurer wants evidence
A claim or a new policy needs your history, and the letters are in three languages across four hospitals.
What we do
- 1
Ask each hospital for the full record
We write each request in the hospital's language, under its country's law, naming the full chart: doctors' notes, nursing notes, test and imaging reports, operation notes and discharge summaries.
- 2
Read and join it up
Every page is read, translated beside the original, and checked against the rest of your history.
- 3
Keep it ready
Send us each new document as it arrives. Before a move, an operation or a claim, we make you a care pack.
Where we get records from
| Country | Fee | Time | What comes back |
|---|---|---|---|
| United Kingdom | Free | One month by law; Primary Care Support England says 28 days | PDF by secure email |
| Thailand | At cost, set by each hospital | 30 days by law; often 3 to 7 days in practice | Copies or a CD |
| Indonesia | Summary free; copies at cost | Not fixed; about 14 working days reported | A medical summary (resume) by default |
| United Arab Emirates | Small (for example AED 26.25 a CD) | About 2 business days through a portal | Portal downloads, or a doctor's medical report |
Times are what the law or the hospital states. We chase, but cannot make a hospital faster than its own process.
Prices
Most people living abroad need two countries or more: the UK, plus each country they have been treated in.
Build my history, once
One country
£495
Your care has all been in one country, often the one you live in now.
Two countries
Most common£795
The usual case: the UK, plus the country you live in.
Three or more, or complex
£1,295
Many hospitals, a long illness, or a language we need extra help with.
Keep it current
£395 a year
We add new care as it happens, chase what is missing, review the record once a year, and make one care pack for you each year.
A care pack on its own
£195
One focused pack for a new doctor, a move, a second opinion or treatment abroad, if you do not pay yearly.
A second person
Half the build
A partner, or a parent bought for by their son or daughter. Keeping it current is £195 a year.
You pay a quarter when we start, which covers the requests, and the rest when your record is delivered. All prices include VAT.