How it works
From first call to a record you keep for life.
We do the asking, the chasing, the reading and the keeping. You answer a few questions, sign an authority, and send a handful of emails we write for you.
The five steps
- 1
We talk
A call about where you have lived, who has treated you and what the record is for. You sign an authority so we can chase on your behalf.
- 2
We ask for everything
We write a request to every doctor, hospital and lab, in their language and under their law. You send it from your own email and copy us in, because holders release faster to the patient.
- 3
We read every page
Each document is filed as the original, read by a person, and checked against everything else we know. A contradiction is resolved, not just added to the pile.
- 4
You get your record
A one-page handover summary for any doctor, your full history in plain English, every original document, and a list of anything we could not get and why.
- 5
We keep it current
Send us each new letter, result or prescription, by email or upload. We add it, chase what is missing, and review the whole record once a year.
How we ask
Getting a full record out of a health system is mostly about asking the right way.
- Ask for the whole thing by name. A request for "my records" often returns a summary. We name the full record, for the whole period, as PDF plus any structured data.
- Ask before you leave. GP records and hospital portals close or get harder once you have moved. A request while you are still registered is the easiest one there is.
- The patient sends, we write. In every country we have looked at, a request from the patient, in our words, beats one from a company. We keep your signed authority on file for chasing.
- Use the local law and the local language. Each request names the right that applies and is written in the holder's language.
How we read
- Every document is filed as the original, exactly as it arrived.
- A scanned release often holds dozens of documents in one file. We split it into separate documents, each named and dated.
- Each document is checked against what is already known: does it confirm, contradict, complete or change it? A contradiction is resolved, not added to the pile.
- Every open question names what it is waiting for, and stays open until it is closed.
What you receive
A handover summary
One page a new doctor can read in two minutes: conditions, medicines, allergies, operations, vaccinations and what is still open. Shaped by the International Patient Summary, the standard health systems use to share a patient summary.
Your full history, in order
Every visit, test and letter, by date and by condition, in plain English. Where the original is in Thai, Spanish or French, the English sits beside it.
Every original document
The PDFs and scans exactly as the holder sent them, split into separate documents and named so you can find them.
A list of what is missing
Who we asked, what came back, and what is still being chased. We never call a record complete when it is not.
Files you own
Plain documents you can open on any computer, share with any doctor, or give to any app or AI you choose. No account to keep, no format that locks you in.
A care pack when you need one
A focused pack for a particular moment: a new doctor, a move, a second opinion, an insurance claim or treatment abroad.